New Customer - 2 problems

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julianc1
Posts: 3
Joined: April 29th, 2016, 4:54 pm

New Customer - 2 problems

Post by julianc1 » April 29th, 2016, 6:09 pm

Just purchased and installed Lightbox Slider Pro, I have two problems:

1. I had expected there to be a button code to launch a gallery from a link. Please advise how to set this up.
2. The light box styles are not working consistently. On first set up only Smooth Box worked. I closed down browsers and logged out of WP, logging back in only Nivo worked. Now changing to an alternative style, no style is working.

Please advise

support_staff
Posts: 7204
Joined: February 26th, 2015, 1:40 pm

Re: New Customer - 2 problems

Post by support_staff » April 30th, 2016, 1:53 pm

Hello julianc1,
please share your site URL...we'll check the issue and let you know about this.
Thanks.

julianc1
Posts: 3
Joined: April 29th, 2016, 4:54 pm

Re: New Customer - 2 problems

Post by julianc1 » April 30th, 2016, 6:20 pm

The URL of the page on which the gallery is displayed is http://bytefactory.com/testbed/temp1

The lightbox which is set for this gallery is WindowBox.

If you want admin access, let me know I can provide it

support_staff
Posts: 7204
Joined: February 26th, 2015, 1:40 pm

Re: New Customer - 2 problems

Post by support_staff » May 2nd, 2016, 11:32 am

Hello julianc1,
please prove your site temp access at- lizarweb[at]gmail[dot]com.
Note: also mention the link of this forum in mail.
thanks.

julianc1
Posts: 3
Joined: April 29th, 2016, 4:54 pm

Re: New Customer - 2 problems

Post by julianc1 » May 3rd, 2016, 1:11 am

I have added you as an admin user to the site. Take a look and experiment as you wish.

However, I believe I have identified the problem. The plug-in and the active theme (Customizr) are conflicting. I have turned off the lightbox option in the theme, but the plug-in still does not operate. Also, when the plug-in is activated, the Main Menu in the Customizr theme does not work. The plug-in functions correctly when the Twenty-Sixteen is active.

If you are able to suggest a way that the plug-in and Customizr work together, please advise, if not, I shall have to find an alternative Lightbox plug-in

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