Pro Version Pulsing problems and scroll bar

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brandmymessage
Posts: 3
Joined: September 21st, 2016, 10:36 pm

Pro Version Pulsing problems and scroll bar

Post by brandmymessage » September 22nd, 2016, 3:06 am

I just installed the Pro Version of this Rotator and took the page live. This page takes FOREVER to load and when it finally does, the thumbnail images almost seem to pulsate. There is also a scroll bar to the right, is this normal as it didnt' show any scroll in any of the demo's you had for this.
How do I fix these issues?! Our client's won't wait for a long page load time when we are trying to demo a product.

support_staff
Posts: 7205
Joined: February 26th, 2015, 1:40 pm

Re: Pro Version Pulsing problems and scroll bar

Post by support_staff » September 22nd, 2016, 12:50 pm

Hello brandmymessage,
please share the gallery URL where you are using the plugin and issue is occuring.
Thanks.

brandmymessage
Posts: 3
Joined: September 21st, 2016, 10:36 pm

Re: Pro Version Pulsing problems and scroll bar

Post by brandmymessage » September 22nd, 2016, 8:07 pm

http://brandmymessage.com/gallery/

I should also note that the time it takes the page to load takes quite a while. And if I scroll around on the page, everytime I move the page, this pulsing happens. It looks very unprofessional and we can't have this page doing that.

support_staff
Posts: 7205
Joined: February 26th, 2015, 1:40 pm

Re: Pro Version Pulsing problems and scroll bar

Post by support_staff » September 23rd, 2016, 11:10 am

Hello brandmymessage,
to remove scroll bar, and pulsating...please add the following section of code in custom css-

Code: Select all

.gal-container {
overflow:hidden !important;
}
Even if the problem is not resolved, try de-activating other plugins one by one, there may be a minor confliction.
Let us know if the problem is not resolved.
Thanks.

brandmymessage
Posts: 3
Joined: September 21st, 2016, 10:36 pm

Re: Pro Version Pulsing problems and scroll bar

Post by brandmymessage » September 23rd, 2016, 11:18 pm

Adding the code worked for the gallery purpose, but now has changed my other images taht were in containers and merged them together.

Please see brandmymessage.com look at bottom image, should be three seperate boxes that look like the boxes on http://brandmymessage.com/software/

I'm not sure how to fix this, can you help?

The pulsing problem seems to be resolved, however now I have this additional issue.
Thanks

support_staff
Posts: 7205
Joined: February 26th, 2015, 1:40 pm

Re: Pro Version Pulsing problems and scroll bar

Post by support_staff » September 24th, 2016, 1:06 pm

Hello brandmymessage,
please share your site temp access at lizarweb[at]gmail[dot]com
We'll test the issue on your theme and let you know asap.
Thanks

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