Can't install the pro plug-in

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graphis_heera
Posts: 1
Joined: August 25th, 2017, 1:29 am

Can't install the pro plug-in

Post by graphis_heera » August 25th, 2017, 1:41 am

Hello, I just purchased the pro version of the plug-in and tried to add but it is not working for me.
It just keep showing me the error message.

Installing Plugin from uploaded file: ultimate-responsive-image-slider-pro (1).rar
Unpacking the package…

The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

Return to Plugin Installer

I went to the plug-in page, and "Add New" and "Upload".

Can someone help me with this issue?

Thanks,

support_staff
Posts: 7199
Joined: February 26th, 2015, 1:40 pm

Re: Can't install the pro plug-in

Post by support_staff » August 25th, 2017, 4:12 pm

hi graphis_heera,

Please download again the plugin, and try to install. If you face the same problem again then try to install it using FTP.
upload the plugin in the following path, using FTP

www/wp-content/plugins/

And if you face problem then please share your FTP access with us at lizarweb[at]gmail[dot]com, we will install the plugin for you.

Thank you.

User avatar
admin
Site Admin
Posts: 2880
Joined: June 5th, 2014, 1:03 am

Re: Can't install the pro plug-in

Post by admin » August 30th, 2017, 6:25 pm

Hi graphis_heera,

If you still facing installation error.

Just re-download the plugin zip package from account and try to install now.

We fixed the plugin package.

Thanks

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