Pro Version Not Working Properly

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kevind
Posts: 2
Joined: December 11th, 2015, 10:17 pm

Pro Version Not Working Properly

Post by kevind » December 12th, 2015, 12:30 am

Hello,

I recently purchased your Lightbox Slider Pro Plugin and it does not look anything like it does on your demo page. When I click an image it just opens in a new page, there is no lightbox. Also the plugin is messing up my theme, the headers on my pages were blue but when I activate the plugin they turn grey for some reason. I made a test page with a gallery to show you my issues: http://www.synergynds.com/test/

I appreciate your help with this and I look forward to hearing from you soon.

Kevin Day

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admin
Site Admin
Posts: 2880
Joined: June 5th, 2014, 1:03 am

Re: Pro Version Not Working Properly

Post by admin » December 14th, 2015, 5:09 pm

Hi Kevin,

I have checked gallery test page.

Find the plugin is deactivated by you for now.

But i found some error.

Check the attached screenshot, that could be a JS confliction error between theme & plugin.

Please send us your site temp admin access at: lizarweb[at]gmail[dot]com

Thanks
Attachments
js-error.png

kevind
Posts: 2
Joined: December 11th, 2015, 10:17 pm

Re: Pro Version Not Working Properly

Post by kevind » December 16th, 2015, 12:49 am

I deactivated the plugin temporarily because it was altering the appearance of my website and my boss wasn't pleased. If you are online now I can activate it temporarily so you can have a look at it. If not, we can set a time sometime today or tonight where I can activate the plugin for about an hour so you can go look at it. I removed the javascript that you mentioned in your screenshot that you sent me and reactivated the plugin momentarily but it still did not work.

I will email you the temporary login information.

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admin
Site Admin
Posts: 2880
Joined: June 5th, 2014, 1:03 am

Re: Pro Version Not Working Properly

Post by admin » December 16th, 2015, 12:35 pm

Ok Kevind.

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