Images not responsive when being clicked on mobil devices

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fotografie
Posts: 3
Joined: March 2nd, 2017, 2:41 am

Images not responsive when being clicked on mobil devices

Post by fotografie » March 7th, 2017, 9:45 pm

Dear Admin ...and greetings from germany ...we have the problem that the lightbox gallery is not responisve on mobile devices ...if you open the lightbox gallery on a desktop computer the pictures are well sized - on a mobile device they are to big and the header is not fitting ...on the other pages, where the lightbox is not enclosed, the header is shown in the right size ...can you solve this problem ?!?

support_staff
Posts: 7123
Joined: February 26th, 2015, 1:40 pm

Re: Images not responsive when being clicked on mobil devices

Post by support_staff » March 8th, 2017, 11:04 am

Hello fotografie,
Please share the gallery URL where you are using the plugin.
We'll test the issue & let you know about this.
Thanks.

fotografie
Posts: 3
Joined: March 2nd, 2017, 2:41 am

Re: Images not responsive when being clicked on mobil devices

Post by fotografie » March 8th, 2017, 11:44 pm

Hello "support_staff" and thank you for coming back to me ...
..the gallery is used on this URL ==> http://stefan-effner.de/wedding/ & http://stefan-effner.de/people/ & http://stefan-effner.de/industry/ & http://stefan-effner.de/hotel/ & http://stefan-effner.de/food-passion/ & http://stefan-effner.de/event/ & http://stefan-effner.de/art/ ...on a desktop computer the gallery is fitting perfectly - BUT on mobil devices the system does not understand that pictures has to be smaller for a good presentation ...thanks for your help ...Stefan from germany :-)

support_staff
Posts: 7123
Joined: February 26th, 2015, 1:40 pm

Re: Images not responsive when being clicked on mobil devices

Post by support_staff » March 9th, 2017, 10:51 am

hello fotografie,
There is a minor css confliction between the theme you are using & plugin. Please share the temp access of site at lizarweb[at]gmail[dot]com
thank you.

fotografie
Posts: 3
Joined: March 2nd, 2017, 2:41 am

Re: Images not responsive when being clicked on mobil devices

Post by fotografie » March 9th, 2017, 3:07 pm

Hello support_staff :-) and good morning ...
... thank you for your offer and help - I´m new in building sites on wordpress - is it possible for me to solve the problem by my own with your support ?!?
If it´s easier and necessary to give you a temp access - I will do this, but HOW can I share this :-)
Thank you again for your help ... Stefan

support_staff
Posts: 7123
Joined: February 26th, 2015, 1:40 pm

Re: Images not responsive when being clicked on mobil devices

Post by support_staff » March 10th, 2017, 11:18 am

Hello fotografie,
sorry but some changes needs to be made at the backend-code. Sharing the temp access will make it easier.
For sharing the temp access-
1) Go to users option in your wordpress dashboard.
2) Add a user with a user-role "admin"
3) create a password.
4) save.
For reference you can see here- https://postimg.org/image/91ag7r7i1/
Now you can mail this newly created username and password to lizarweb[at]gmail[dot]com
Thanks.

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