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Images not responsive when being clicked on mobil devices

Posted: March 7th, 2017, 9:45 pm
by fotografie
Dear Admin ...and greetings from germany ...we have the problem that the lightbox gallery is not responisve on mobile devices ...if you open the lightbox gallery on a desktop computer the pictures are well sized - on a mobile device they are to big and the header is not fitting ...on the other pages, where the lightbox is not enclosed, the header is shown in the right size ...can you solve this problem ?!?

Re: Images not responsive when being clicked on mobil devices

Posted: March 8th, 2017, 11:04 am
by support_staff
Hello fotografie,
Please share the gallery URL where you are using the plugin.
We'll test the issue & let you know about this.
Thanks.

Re: Images not responsive when being clicked on mobil devices

Posted: March 8th, 2017, 11:44 pm
by fotografie
Hello "support_staff" and thank you for coming back to me ...
..the gallery is used on this URL ==> http://stefan-effner.de/wedding/ & http://stefan-effner.de/people/ & http://stefan-effner.de/industry/ & http://stefan-effner.de/hotel/ & http://stefan-effner.de/food-passion/ & http://stefan-effner.de/event/ & http://stefan-effner.de/art/ ...on a desktop computer the gallery is fitting perfectly - BUT on mobil devices the system does not understand that pictures has to be smaller for a good presentation ...thanks for your help ...Stefan from germany :-)

Re: Images not responsive when being clicked on mobil devices

Posted: March 9th, 2017, 10:51 am
by support_staff
hello fotografie,
There is a minor css confliction between the theme you are using & plugin. Please share the temp access of site at lizarweb[at]gmail[dot]com
thank you.

Re: Images not responsive when being clicked on mobil devices

Posted: March 9th, 2017, 3:07 pm
by fotografie
Hello support_staff :-) and good morning ...
... thank you for your offer and help - I´m new in building sites on wordpress - is it possible for me to solve the problem by my own with your support ?!?
If it´s easier and necessary to give you a temp access - I will do this, but HOW can I share this :-)
Thank you again for your help ... Stefan

Re: Images not responsive when being clicked on mobil devices

Posted: March 10th, 2017, 11:18 am
by support_staff
Hello fotografie,
sorry but some changes needs to be made at the backend-code. Sharing the temp access will make it easier.
For sharing the temp access-
1) Go to users option in your wordpress dashboard.
2) Add a user with a user-role "admin"
3) create a password.
4) save.
For reference you can see here- https://postimg.org/image/91ag7r7i1/
Now you can mail this newly created username and password to lizarweb[at]gmail[dot]com
Thanks.