All Slider images and captions disappeared! [resolved]

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tmbstudios
Posts: 17
Joined: August 20th, 2015, 5:03 pm

All Slider images and captions disappeared! [resolved]

Post by tmbstudios » October 30th, 2017, 3:58 am

Working on website atlanticliners.com, where numerous Lightbox Slider Pro Sliders were created. Had an issue with old url being used on many links, so did Better Search Replace and fixed url to new one. However, all sliders now have NO IMAGES in them. Images are in the media library, but captions are all gone, and no images are appearing in the galleries in the administrator panel! Please help! How can we restore the Sliders to their original state? Tried the link on the Help & Support page to Change Old Server Image URL, and clicked it, but it didn't do anything.

support_staff
Posts: 7199
Joined: February 26th, 2015, 1:40 pm

Re: All Slider images and captions disappeared!

Post by support_staff » October 30th, 2017, 10:44 am

hi tmbstudios,

Please share the temp access of website with us. Login to https://weblizar.com/amember/helpdesk, with the same credential of the forum. Generate the ticket and share temp access of your website with us, we will fix the issue.

If you face any problem then you can share access to our mail id, lizarweb [at] gmail [dot] com, also.

Thank you.

tmbstudios
Posts: 17
Joined: August 20th, 2015, 5:03 pm

Re: All Slider images and captions disappeared!

Post by tmbstudios » October 30th, 2017, 11:53 pm

We managed to re-create all of the sliders while waiting for a reply. It took several hours, but it's done now. But thank you for the offer.

support_staff
Posts: 7199
Joined: February 26th, 2015, 1:40 pm

Re: All Slider images and captions disappeared! [resolved]

Post by support_staff » April 7th, 2018, 1:43 pm

hi tmbstudios,

Ok, work is done on your hand but if you face any issue please notify us again.

Thanks.

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