Albums not showing correctly

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johnroeland
Posts: 11
Joined: March 10th, 2016, 6:06 pm

Albums not showing correctly

Post by johnroeland » March 10th, 2016, 8:21 pm

Hi,

I have the Portfolio Pro and I have a few problems/questions at the moment.

First my albums are not showing correctly. There is a loadingsymbol behind it....

Second, when I click on an album it doesn't show the images but only empty containers. When I click on the arrows it opens lightbox with the image.

Third, I would like to disable the fullscreenbutton in the lightbox.

Fourth, I would like to randomize the images in the albums.


My website is: http://www.portret-fotografie-vianen.nl/mijn-werk/
I have sent you the logincredentials by mail.

Regards and thanks!
John

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admin
Site Admin
Posts: 2880
Joined: June 5th, 2014, 1:03 am

Re: Albums not showing correctly

Post by admin » March 11th, 2016, 10:28 am

Hi johnroeland ,

I think these issue due to CSS conflicts.

Please send the temporary admin details of your site at - lizarweb[at]gmail[dot]com

We will check and sort out all the points 1 by 1 and let you know.

Thanks

johnroeland
Posts: 11
Joined: March 10th, 2016, 6:06 pm

Re: Albums not showing correctly

Post by johnroeland » March 12th, 2016, 5:45 am

Hi,

I send you an email yesterday right after I posted the message.

Greetings,
John

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admin
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Joined: June 5th, 2014, 1:03 am

Re: Albums not showing correctly

Post by admin » March 12th, 2016, 1:23 pm

Hi Johnroeland,

I have received your site credentials.

But i have not privileges update the plugin code.

Could you please update the user role.

Thanks

johnroeland
Posts: 11
Joined: March 10th, 2016, 6:06 pm

Re: Albums not showing correctly

Post by johnroeland » March 13th, 2016, 7:32 pm

You have the proper rights as far as i can see.

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admin
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Joined: June 5th, 2014, 1:03 am

Re: Albums not showing correctly

Post by admin » March 14th, 2016, 1:13 pm

Hi johnroeland,

Please check the screenshot.

Thanks
Attachments
plugin-editor-menu.png

johnroeland
Posts: 11
Joined: March 10th, 2016, 6:06 pm

Re: Albums not showing correctly

Post by johnroeland » March 14th, 2016, 7:20 pm

I dont have that option as well, and I can't remember if I ever saw that option.

johnroeland
Posts: 11
Joined: March 10th, 2016, 6:06 pm

Re: Albums not showing correctly

Post by johnroeland » March 14th, 2016, 7:29 pm

I found it.
Editing files was set on False due to securityreasons.

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admin
Site Admin
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Joined: June 5th, 2014, 1:03 am

Re: Albums not showing correctly

Post by admin » March 15th, 2016, 1:23 pm

Hi johnroeland ,

Did you facing this issue form starting?

The actual problem is we found on site, the theme CSS file tc_common.css & tc_common.min.css is conflicting with plugin.

We tested our plugin with Customizr Theme on local system. If i disable both CSS then plugin worked perfectly on site.

In this case your theme developer can help us.

Thanks

johnroeland
Posts: 11
Joined: March 10th, 2016, 6:06 pm

Re: Albums not showing correctly

Post by johnroeland » March 16th, 2016, 12:39 am

Yes, it has been like this from the start.
Are you referring to the thumbnails not showing? What is the workaround for this?

In what way are the CSS files conflicting with the plugin? I don't want to get stuck between two parties who are claiming that the other one is fault... In the meantime I bought a plugin which doesn't work as it's supposed to and my site cannot display my work as a photographer....

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