pro version not working

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mabuck
Posts: 1
Joined: August 29th, 2015, 1:36 am

pro version not working

Post by mabuck » August 29th, 2015, 2:13 am

I see this happening with several posts. The free version was a small, but working version. The pro I just bought doesn't work at all. Here is the page:http://www.margaretbucklew.com/portfoli ... ng-is-fun/

It would be helpful if you would post the fix (since so many are having the same issue) so we wouldn't have to wait for a reply.

I need it fixed right away or request a refund.

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admin
Site Admin
Posts: 2880
Joined: June 5th, 2014, 1:03 am

Re: pro version not working

Post by admin » August 29th, 2015, 7:04 pm

Hi Margaret,

Please tell us the problem you facing with plugin.

Please share your live slider site URL and temporary admin access - lizarweb (at) weblizar (dot) com.

We will immediate check and resolve all your issues ASAP.

We are really sorry for late reply, due to 2 day holiday occasion in India.

Hope you understand.

Thanks
Weblizar

cccheco
Posts: 3
Joined: September 1st, 2015, 3:07 am

Re: pro version not working

Post by cccheco » September 1st, 2015, 5:29 am

hi, i have the same problem, the pro donot work and the free work

free http://topate.com/wp/
pro http://topate.com/wp/index.php/quines-somos/
what happen,

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admin
Site Admin
Posts: 2880
Joined: June 5th, 2014, 1:03 am

Re: pro version not working

Post by admin » September 1st, 2015, 10:41 am

Hi,

Pro version has extra js to include multiple slider layout.

May be this js is conflicting with another js.

So can you provide me temporary admin access of your site admin to check this issue.

Please send me your login info at lizarweb[at]gmail[dot]com.

Thanks

tsyexclusive
Posts: 1
Joined: September 1st, 2015, 7:03 pm

Re: pro version not working

Post by tsyexclusive » September 1st, 2015, 7:41 pm

The file that you provided for me in order to install the UR Image Slider Pro is not for the pro version even though I've already paid for the pro version. The file that you provided is for the free version even though it says that it is the pro version. Can you fix this please or otherwise if you can't, can you return my money please? Thank you

cccheco
Posts: 3
Joined: September 1st, 2015, 3:07 am

Re: pro version not working

Post by cccheco » September 1st, 2015, 10:13 pm

i send you the user and pass

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admin
Site Admin
Posts: 2880
Joined: June 5th, 2014, 1:03 am

Re: pro version not working

Post by admin » September 2nd, 2015, 4:29 pm

Can you update my role with administrator, i am not able to view plugin settings.

Thanks

cccheco
Posts: 3
Joined: September 1st, 2015, 3:07 am

Re: pro version not working

Post by cccheco » September 4th, 2015, 12:25 am

can you just send my money back,

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admin
Site Admin
Posts: 2880
Joined: June 5th, 2014, 1:03 am

Re: pro version not working

Post by admin » September 7th, 2015, 1:12 pm

Hi,

We have refund your payment.

Thanks

ggdesignsllc
Posts: 8
Joined: April 25th, 2015, 6:03 pm

Re: pro version not working

Post by ggdesignsllc » September 10th, 2015, 8:57 pm

For what it's worth, just in case you didn't think of trying these things, I think the pro version and the free version may be conflicting. Try deactivating your free version before giving up on the premium version of this plugin. Also, make sure your wp and theme is up to date. If none of that gets your premium version working, try disabling all other plugins to see if that makes it work. If it does work when other plugins are disabled, that means there is a plugin that conflicts with this. To figure out which one you can activate them all again and then deactivate one at a time until you figure out which one it is.

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