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pro version not working

Posted: August 29th, 2015, 2:13 am
by mabuck
I see this happening with several posts. The free version was a small, but working version. The pro I just bought doesn't work at all. Here is the page:http://www.margaretbucklew.com/portfoli ... ng-is-fun/

It would be helpful if you would post the fix (since so many are having the same issue) so we wouldn't have to wait for a reply.

I need it fixed right away or request a refund.

Re: pro version not working

Posted: August 29th, 2015, 7:04 pm
by admin
Hi Margaret,

Please tell us the problem you facing with plugin.

Please share your live slider site URL and temporary admin access - lizarweb (at) weblizar (dot) com.

We will immediate check and resolve all your issues ASAP.

We are really sorry for late reply, due to 2 day holiday occasion in India.

Hope you understand.

Thanks
Weblizar

Re: pro version not working

Posted: September 1st, 2015, 5:29 am
by cccheco
hi, i have the same problem, the pro donot work and the free work

free http://topate.com/wp/
pro http://topate.com/wp/index.php/quines-somos/
what happen,

Re: pro version not working

Posted: September 1st, 2015, 10:41 am
by admin
Hi,

Pro version has extra js to include multiple slider layout.

May be this js is conflicting with another js.

So can you provide me temporary admin access of your site admin to check this issue.

Please send me your login info at lizarweb[at]gmail[dot]com.

Thanks

Re: pro version not working

Posted: September 1st, 2015, 7:41 pm
by tsyexclusive
The file that you provided for me in order to install the UR Image Slider Pro is not for the pro version even though I've already paid for the pro version. The file that you provided is for the free version even though it says that it is the pro version. Can you fix this please or otherwise if you can't, can you return my money please? Thank you

Re: pro version not working

Posted: September 1st, 2015, 10:13 pm
by cccheco
i send you the user and pass

Re: pro version not working

Posted: September 2nd, 2015, 4:29 pm
by admin
Can you update my role with administrator, i am not able to view plugin settings.

Thanks

Re: pro version not working

Posted: September 4th, 2015, 12:25 am
by cccheco
can you just send my money back,

Re: pro version not working

Posted: September 7th, 2015, 1:12 pm
by admin
Hi,

We have refund your payment.

Thanks

Re: pro version not working

Posted: September 10th, 2015, 8:57 pm
by ggdesignsllc
For what it's worth, just in case you didn't think of trying these things, I think the pro version and the free version may be conflicting. Try deactivating your free version before giving up on the premium version of this plugin. Also, make sure your wp and theme is up to date. If none of that gets your premium version working, try disabling all other plugins to see if that makes it work. If it does work when other plugins are disabled, that means there is a plugin that conflicts with this. To figure out which one you can activate them all again and then deactivate one at a time until you figure out which one it is.