Slider Size

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itsproducts
Posts: 6
Joined: January 19th, 2017, 7:28 pm

Slider Size

Post by itsproducts » January 20th, 2017, 1:00 am

I upgraded from the excellent free version today.

Added a new pro version and I can't get the images to anything but HUGE. Like screen filling HUGE.

I am using the same images from the media library as a slider in the free version but regardless of what changes I seem to make to pro version sizes nothing makes any difference. Change template, change size, nothing. Its unusable.

Any ideas?

support_staff
Posts: 7125
Joined: February 26th, 2015, 1:40 pm

Re: Slider Size

Post by support_staff » January 20th, 2017, 10:31 am

Hello itsproducts,
can you please tell how many images you are adding in the slider ??
Thanks.

itsproducts
Posts: 6
Joined: January 19th, 2017, 7:28 pm

Re: Slider Size

Post by itsproducts » January 20th, 2017, 12:53 pm

On one slider it is 6, and I have tried another one with 9. Both give unusable results in whatever template I choose.

support_staff
Posts: 7125
Joined: February 26th, 2015, 1:40 pm

Re: Slider Size

Post by support_staff » January 20th, 2017, 1:42 pm

Hello itsproducts,
please share the temp access of site at lizarweb[at]gmail[dot]com
We'll test the issue and let you about this asap.
Thanks.

itsproducts
Posts: 6
Joined: January 19th, 2017, 7:28 pm

Re: Slider Size

Post by itsproducts » January 20th, 2017, 3:05 pm

You should have received an email now from the site confirming you as an admin user.

I will email directly the credentials as well

support_staff
Posts: 7125
Joined: February 26th, 2015, 1:40 pm

Re: Slider Size

Post by support_staff » January 21st, 2017, 10:36 am

Hello itsproducts,
We did not receive your email, so....for that we've sent a mail to you, and you can send credentials in reply.
Thanks.

itsproducts
Posts: 6
Joined: January 19th, 2017, 7:28 pm

Re: Slider Size

Post by itsproducts » January 22nd, 2017, 4:05 pm

Can you confirm you received the log in details now?

support_staff
Posts: 7125
Joined: February 26th, 2015, 1:40 pm

Re: Slider Size

Post by support_staff » January 23rd, 2017, 4:12 pm

Hello itsproducts,
your issue has been resolved, you can see here- http://www.its-products.co.uk/high-security-cameras-2
Let us know for further assistance.
Thanks.

itsproducts
Posts: 6
Joined: January 19th, 2017, 7:28 pm

Re: Slider Size

Post by itsproducts » February 6th, 2017, 10:04 pm

Hi Support Staff
It worked for a couple of weeks

Then I got a call from a client to say 'nice big pictures'. Sure enough i checked and the slider sizes are doing random things again
http://www.its-products.co.uk/products/ ... ity-camera

Can you help definitively as i need to withdraw this feature from our site otherwise

support_staff
Posts: 7125
Joined: February 26th, 2015, 1:40 pm

Re: Slider Size

Post by support_staff » February 7th, 2017, 11:07 am

Hello itsproducts,
please share temp access of site at- lizarweb[at]gmail[dot]com
Thanks.

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