thumbnail possible conflict with theme

Gallery Pro is an Responsive plug-in with lot's of features and options for customizes the images for different views.

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lflahr
Posts: 2
Joined: April 9th, 2016, 2:16 am

thumbnail possible conflict with theme

Post by lflahr » April 9th, 2016, 3:37 am

Hi, I'm using same size thumbs on my gallery but images have not been cropped. Could you have a look please

support_staff
Posts: 6783
Joined: February 26th, 2015, 1:40 pm

Re: thumbnail possible conflict with theme

Post by support_staff » April 9th, 2016, 10:23 am

Hello lflahr,
please share the sute URL, we'll test the issue and let you know about this.
Thanks

lflahr
Posts: 2
Joined: April 9th, 2016, 2:16 am

Re: thumbnail possible conflict with theme

Post by lflahr » April 11th, 2016, 8:55 pm


support_staff
Posts: 6783
Joined: February 26th, 2015, 1:40 pm

Re: thumbnail possible conflict with theme

Post by support_staff » April 12th, 2016, 11:17 am

Hello lflahr,
do not upload the image directly to the media gallery,
1- remove it from media gallery.
2- open your gallery in plugin, Upload that image through "Add New Image" in the plugin.
Reason: The plugin automatically crops the image in the same size. So if you upload the image through plugin, it will resolve your issue.
Let us know if the problem is not resolved.
thanks.

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