Page 1 of 1

Images not showing after site move

Posted: December 23rd, 2016, 9:41 am
by rogerl53
We had to move a site to a new server manually. Everything works, except the images in Responsive Photo Gallery Pro do not show. The code refers back to the original site.

One of the galleries can be seen at http://lipera.com/client_demo_3/figurative-gallery/.

I must update the linking code from the old site to the new URL. I suspect it is relatively easy, but I cannot figure out how to do it.

Can you provide information how to make the photos appear again?

Thank you.

Re: Images not showing after site move

Posted: December 23rd, 2016, 11:12 am
by support_staff
Hello rogerl53,
there is an option in the plugin "Help and Support". You can use it. Hit the button "Change Image URL", it will resolve your problem.
For reference you can see http://imgur.com/a/Hsqc6
Thanks.

Re: Images not showing after site move

Posted: December 23rd, 2016, 6:49 pm
by rogerl53
support_staff wrote:Hello rogerl53,
there is an option in the plugin "Help and Support". You can use it. Hit the button "Change Image URL", it will resolve your problem.
For reference you can see http://imgur.com/a/Hsqc6
Thanks.
Thank you for your very fast reply.

I am a little confused. I understand that there is another plugin called "Help and Support" that will solve this problem. I cannot find that plugin. Can you send me a link so I can download it?

If I am wrong about that, here's my problem: When I click the Responsive Photo Gallery Pro link in the Dashboard, as shown in link of your post, I get a list of galleries, not the screen with various options that is shown in the image of your post.

I just noticed that I have version 2 and that the current version is 3.x. Is that the problem?

Either way, I appreciate your assistance. Thank you.

Re: Images not showing after site move

Posted: December 24th, 2016, 10:38 am
by support_staff
Hello rogerl53,
you do not have to download another plugin for that, the feature is available in plugin only. You can see here- http://imgur.com/a/MyRcu
If you do not find this option, please update the version, it will be there.
Let us know if the problem is not resolevd.
Thanks.

Re: Images not showing after site move

Posted: December 24th, 2016, 9:08 pm
by rogerl53
THANK YOU!

I have downloaded the latest version and followed the steps. Everything now works perfectly. You may see the site at http://www.karlsstoneart.net with your plug-in activated and operating.

Your help has been outstanding and is very much appreciated.

Again, thank you for all your help.
:D

Re: Images not showing after site move

Posted: December 26th, 2016, 10:24 am
by support_staff
Hello rogerl53,
thanks for the co-operation and for being updated.
Let us know for further assistance.
Thanks again.