right side bar frozen- can not add or delete images

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flywithgrace
Posts: 2
Joined: July 12th, 2016, 5:29 am

right side bar frozen- can not add or delete images

Post by flywithgrace » September 2nd, 2018, 7:00 pm

I can not add or delete images in the admin gallery I can not add or delete photos. The first photo I accidentally deleted from my main media page. also the page will scroll all the way down for the settings, but the right side bar will not scroll further down. it is like the media and side bar is frozen. this is on all of my portfolio pages. I can not delete or add or scroll right side in any of my albums.
Thank you.

support_staff
Posts: 7018
Joined: February 26th, 2015, 1:40 pm

Re: right side bar frozen- can not add or delete images

Post by support_staff » September 3rd, 2018, 11:02 am

Hi flywithgrace ,

- Please deactivate another plugin one by one and check it again
- this problem occurs when js confliction
- after doing that please notify us.

Thanks

flywithgrace
Posts: 2
Joined: July 12th, 2016, 5:29 am

Re: right side bar frozen- can not add or delete images

Post by flywithgrace » September 3rd, 2018, 4:24 pm

I deactivated and reactivated plugins and issue still remains. I believe all this started once I installed Woocommerce. Could that be the issue?
Thanks

support_staff
Posts: 7018
Joined: February 26th, 2015, 1:40 pm

Re: right side bar frozen- can not add or delete images

Post by support_staff » September 4th, 2018, 10:28 am

Hi flywithgrace ,

- Can you share your temp admin access for check this issue?

Thanks.

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