Update HELP How

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wpnoob
Posts: 72
Joined: December 9th, 2015, 11:33 pm

Update HELP How

Post by wpnoob » August 3rd, 2018, 6:50 pm

I received an email about the update of the Enigma theme, and did everything like the instructions in the video. I transferred the zip file via FTP to the Content/themes folder on the webserver, now I don't know what to do next.

I have Enigma Pro theme and a child theme called Enigma Pro Child, this child theme is the active theme.

Please advice on how to proceed.

Kind regards

Fred

See screenshot:

Image

support_staff
Posts: 7164
Joined: February 26th, 2015, 1:40 pm

Re: Update HELP How

Post by support_staff » August 4th, 2018, 11:14 am

Hii,

Unzip the latest zip of the theme you have uploaded.

Thanks.

wpnoob
Posts: 72
Joined: December 9th, 2015, 11:33 pm

Re: Update HELP How

Post by wpnoob » August 4th, 2018, 2:25 pm

I replaced all files in the Enigma Premium folder with the ones from the zip file, now when i click Enigma Premium option in the dashboard I have to fill in license key ?
When i look at my details on your site it says:

Active Subscriptions

Enigma Premium Theme (Single Application License) - Lifetime

How can I retrieve my license key ??

(PS notifications via email do not work)

support_staff
Posts: 7164
Joined: February 26th, 2015, 1:40 pm

Re: Update HELP How

Post by support_staff » August 6th, 2018, 10:46 am

Hi,

- Renew your subscription https://weblizar.com/amember/signup/renew-subscription

- And get the key.

Thanks

wpnoob
Posts: 72
Joined: December 9th, 2015, 11:33 pm

Re: Update HELP How

Post by wpnoob » August 6th, 2018, 8:21 pm

support_staff wrote:
August 6th, 2018, 10:46 am
Hi,

- Renew your subscription https://weblizar.com/amember/signup/renew-subscription

- And get the key.

Thanks
I do not understand, I bought the Enigma theme with a "Lifetime License", do I need to buy it again ?? So despite the fact that I had already bought a Lifetime License, I have to buy it again ??? Please explain what the Lifetime means in your "Lifetime License".

Because I have to proceed with the work on the website I renewed, but I'm reluctant to pay every year for the "Lifetime License".

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admin
Site Admin
Posts: 2880
Joined: June 5th, 2014, 1:03 am

Re: Update HELP How

Post by admin » August 7th, 2018, 12:12 pm

Hello wpnoob.

We found you have got the key and activated.

Thanks

wpnoob
Posts: 72
Joined: December 9th, 2015, 11:33 pm

Re: Update HELP How

Post by wpnoob » August 7th, 2018, 9:05 pm

admin wrote:
August 7th, 2018, 12:12 pm
Hello wpnoob.

We found you have got the key and activated.

Thanks
I did not find the key, I had to buy a new one. 11 Dollars !

User avatar
admin
Site Admin
Posts: 2880
Joined: June 5th, 2014, 1:03 am

Re: Update HELP How

Post by admin » August 10th, 2018, 10:24 am

Hello wpnoob.

It was your support subscription renewal price.

Thanks

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