Do you want your customer service department to keep up with the fast-paced world? Does it make you cringe when your leads/customers have to wait for hours on end to get their queries answered? With modern live chat software solutions, your customers can get their queries answered instantly and your team can prevent get more leads and nurture them with personalize marketing communication.
These are the best live chat software solutions in 2020
There are so many live chat software in the market, each one claiming to be the best; it’s difficult to select a single one.This section talks about the most popular and most effective live chat software.
1. EngageBay
EngageBay is the most comprehensive free live chat software currently available in the market.This free software comes in the form of a WordPress plugin and provides several high-end features such as: Tracking the visitor through their entire customer journey With EngageBay Live chat plugin, a single screen will provide all visitor activity and lead information to your agents. They can use this data to personalize their responses and make more humane connections with them. Automated proactive support to the visitors. Agents can send context-based, personalized proactive messages to the visitors right when they need it, making them trust you quickly.
Agent collaboration. With EngageBay, agents transfer chats to any other agent and also attach a note to the chat transcript. The note can be use by anyone who chats with that particular visitor at any time.
2. HappyFox live chat Feature
- HappyFox Live Chat is simple, powerful, and fast because it is a context-based and convenience-oriented tool.
- Complete visitor history on a simplified UI
- Customer insights that lead personalized and context-rich conversations
- A mini-dashboard that provides all the important metrics
- Notifications across mobile, web, and desktop platforms
- Pricing starts at $29/month for all agents, limited to 500 chats per month
3. Freshchat other impressive Feature
Freshchat is a multi-channel live chat software that expands support across all stages of the customer journey.
it also pulls data from your CRM to enable context-rich conversations with potential customers.
- Social chat integrations with WhatsApp, Facebook Messenger, and Slack Sales bot
- Saved responses for frequently asked questions
- Data about the website path of each visitor
- Pricing starts at $15/month.
4. Userlike live chat Software
Userlike is a globally trusted multi-channel live chat software.Userlike routes messages base on the agent’s skills. This ensures that the user is always route to the right agent and the probability of transfer is minimize. With Userlike, when a chatis forward, the receiving agent will receive the transcript of the entire chat so the visitor won’t have to repeat everything.
Some of Userlike Other Features:
- Users are connected to agents that they have chatted with before if the most suitable agent is busy.
- This enables relationship building between the agent and the user.
Customer profiles are enriched automatically with their social profile links (Facebook, LinkedIn, etc) based on their email address. - This enables the agent to understand the customer deeply, personalize their conversation, and form a bond that potentially converts to a sale in the future.
Instant chat rating and actionable review for the agents - Pricing starts at $29/month for up to 3 agents.
5. Drift Live Chat Software Feature
Drift Live Chat software lets your customers/visitors talk to agents instantly without having to fill a form or perform any time-consuming procedures. This makes live messages over 10 times more engaging than email. With smart routing, Drift patches only the most suitable agent to the visitor. Base on flexible targeting, you can optimize the load for your sales team by reducing visitors who get route to your sales team.
6 Live Agent
LiveAgent’s free live chat software is a comprehensive support solution for small to medium-sized businesses. The robust live chat solution is fully customizable, language adaptable, and offers unlimited agent seats.
LiveAgent’s free live chat software provides users with features such as canned responses, attachments, contact forms, business hours, and basic reporting. In addition to the previously listed features, LiveAgent’s free live chat software also provides users with free call center functionality, free ticketing system, and a free knowledge base/customer portal.
If you need any help with your LiveAgent account, support is readily available 24/7 on call, live chat, email, social media, and the customer portal. If you outgrow the free version, you can always upgrade to a paid version of LiveAgent for a mere $15 per agent per month.
HelpCrunch
HelpCrunch is a comprehensive live chat solution with tons of additional features for support, marketing, and sales. This includes a shared inbox, a knowledge base, email automation, popups, and a simple CRM, to name a few. As a live chat provider, the tool covers all needs in one elegant dashboard. You can install the chat widget on your website or app in a few clicks and then customize its look in hundreds of different ways. Once someone leaves you a message in chat, it lands into a shared inbox. Support and sales representatives can manage all incoming messages with the help of tags, statuses, assignees, canned responses, etc. It’s possible to switch between chat and email communication in the agent interface in a single click. Want to act proactively? Send targeted in-app notifications or set up automated messages based on triggers you need to engage with your customers and visitors.
Key live chat features:
Canned responses and knowledge base integration where support reps can quickly find answers to all common questions and send them to a client in a few clicks.
Private notes for pinning key information for other team members. Knowledge base integration into the chat widget where customers can quickly find relevant self-service articles
Real-time user data with clients’ recent activity, purchases, chat history, etc. Custom inboxes for better request sorting and prioritization. The HelpCrunch pricing starts from $15/mo per team member for the ‘Live chat’ plan if billed monthly. Yearly subscriptions start from $12/mo.
Some other interesting features of this live chat solution
VIP status for sales qualified leads that are directly route to your sales team. This enables Account-base Marketing (ABM).Agents are alert when one of the VIPs are on your website. Automate chatbot-enable meeting bookings when agents are offline.Pricing starts at $49/month (billed annually) but only for 10 agents of an early-stage startup with less than $2 Million in funding. Without these criteria, you will end up paying $400/month (billed annually)
Which free live chat solution will you choose?
Other live chat Solution Software
There are many more live chat solutions available in the market; these are few of the best ones available. Whichever one you choose, you will definitely improve the level of your customer service, capture more leads, and establish a strong, data-backed relationship with them which could lead to a conversion.