Do you want your customer service department to keep up with the fast-paced world? Does it make you cringe when your leads/customers have to wait for hours on end to get their queries answered? With modern live chat software solutions, your customers can get their queries answered instantly and your team can prevent get more leads and nurture them with personalize marketing communication.
There are so many live chat software in the market, each one claiming to be the best; it’s difficult to select a single one.This section talks about the most popular and most effective live chat software.
EngageBay is the most comprehensive free live chat software currently available in the market.This free software comes in the form of a WordPress plugin and provides several high-end features such as: Tracking the visitor through their entire customer journey With EngageBay Live chat plugin, a single screen will provide all visitor activity and lead information to your agents. They can use this data to personalize their responses and make more humane connections with them. Automated proactive support to the visitors. Agents can send context-based, personalized proactive messages to the visitors right when they need it, making them trust you quickly.
Agent collaboration. With EngageBay, agents transfer chats to any other agent and also attach a note to the chat transcript. The note can be use by anyone who chats with that particular visitor at any time.
Freshchat is a multi-channel live chat software that expands support across all stages of the customer journey.
it also pulls data from your CRM to enable context-rich conversations with potential customers.
Userlike is a globally trusted multi-channel live chat software.Userlike routes messages base on the agent’s skills. This ensures that the user is always route to the right agent and the probability of transfer is minimize. With Userlike, when a chatis forward, the receiving agent will receive the transcript of the entire chat so the visitor won’t have to repeat everything.
Drift Live Chat software lets your customers/visitors talk to agents instantly without having to fill a form or perform any time-consuming procedures. This makes live messages over 10 times more engaging than email. With smart routing, Drift patches only the most suitable agent to the visitor. Base on flexible targeting, you can optimize the load for your sales team by reducing visitors who get route to your sales team.
VIP status for sales qualified leads that are directly route to your sales team. This enables Account-base Marketing (ABM).Agents are alert when one of the VIPs are on your website. Automate chatbot-enable meeting bookings when agents are offline.Pricing starts at $49/month (billed annually) but only for 10 agents of an early-stage startup with less than $2 Million in funding. Without these criteria, you will end up paying $400/month (billed annually)
Which free live chat solution will you choose?
There are many more live chat solutions available in the market; these are few of the best ones available. Whichever one you choose, you will definitely improve the level of your customer service, capture more leads, and establish a strong, data-backed relationship with them which could lead to a conversion.